Privacy Policy
Privacy Statement
Effective Date: August 25, 2025
This Privacy Statement (“Statement”) describes the information that Javara Inc. (“Javara”) may collect from you when you visit our website, when you use our chatbot feature and intake forms, or when you otherwise share information with us. It also describes how we will protect and safeguard your information.
www.javararesearch.com (“our website”) provides information about our services, our clinical trials and our company. By using our website, including our chatbot feature and intake forms, you consent to the data practices described in this Statement.
It is important that you read this Statement together with any other privacy notice, informed consent, HIPAA Authorization, or fair processing notice we may provide on specific occasions when we are collecting or processing information about you so that you are fully aware of how and why we are using your information in each instance. This Statement supplements other, more targeted notices and is not intended to override them.
USE BY ADULTS
Our intake forms and chatbot are intended only for individuals 18 years of age or older.
INTERNATIONAL USERs AND CALIFORNIA RESIDENTS
Our website and services are directed exclusively to individuals located in the United States, with the following restrictions:
- We do not operate in California.
- We do not recruit, enroll, or provide services to residents of California.
- Because we do not operate in California, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) do not apply to our activities.
- If you are a California resident and believe you have provided information to us in error, please contact us so we may promptly delete it, unless retention is legally required.
WHO WE ARE
Javara is a leading integrated research organization (IRO), that partners with healthcare organizations to deliver clinical trial access to patients at the point of care.
INFORMATION WE COLLECT
The type of information we collect will depend upon the nature of your relationship with us (e.g., whether you are a healthcare partner, sponsor, contract research organization, prospective study participant, study participant, job candidate, vendor, visitor to our website or offices, or user of our chatbot), the purpose for which the information is shared, and our legal and regulatory obligations.
We may collect both personal information (information that can identify you) and non-personal information (information that does not identify you directly). We may collect information that you provide directly and information we collect automatically.
The categories of information we may collect are described below.
When you enroll in a clinical trial, your privacy rights are outlined in a separate Informed Consent Form and HIPAA Authorization, which supersedes this Statement with respect to information collected from and about you for the clinical trial.
TYPES OF INFORMATION WE COLLECT
Information you provide directly:
- Chatbot interactions and intake forms: You may provide demographic details, medical history, and health related information necessary for determining your potential eligibility for clinical trials.
- Communications: If you email or call us, we may collect and store your contact information and correspondence.
Information collected automatically:
- Technical information: Our website automatically collects your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of our website, to maintain quality of our website, and to provide general statistics regarding use of our website.
- Usage data: Pages viewed, features used, and interactions with the chatbot or intake forms.
- Cookies and similar technologies: We may use cookies or similar tools to improve site functionality, measure engagement, and enhance your user experience. You may disable cookies in your browser settings, though some features may not function properly.
HOW WE USE YOUR INFORMATION
Javara collects and uses your information for the following purposes, to the extent they apply to you:
- To respond to your inquiries, schedule follow-up communications, and provide you with information about potential clinical trial opportunities.
- To evaluate whether you may qualify to participate in a clinical trial.
- To maintain records of your interactions with us.
- To improve the performance and usability of our website, chatbot, and intake processes.
- To meet applicable legal, regulatory, and compliance obligations.
- To operate our website(s) and present its content in the best possible way on your computer and devices.
- To deliver the services that you have requested.
- To inform you of other services, including other clinical trials, available from Javara.
- To safeguard your personal data and our IT system with appropriate security.
- For business transactions such as a merger, acquisition by another company, or sale of all or a portion of our assets.
HOW LONG WILL JAVARA RETAIN MY INFORMATION?
Javara retains your information for the time required to pursue the purposes for which it was collected and processed, including for the purpose of satisfying any applicable legal, professional, contractual, regulatory, accounting or reporting requirements, unless you have requested deletion and we have honored that request.
SHARING YOUR INFORMATION WITH THIRD PARTIES
Javara does not sell, rent, or lease your information to third parties.
We may share your information under limited, controlled circumstances:
- With clinical research staff and our healthcare partners who require the information to assess your eligibility for a trial or to contact you regarding participation.
- With vendors and service providers (such as website hosting, data management, or communication vendors) who are bound by confidentiality and data protection agreements.
- For legal and compliance purposes, including responding to subpoenas, court orders, or regulatory requirements.
- To protect and defend the rights or property of Javara; and/or act under exigent circumstances to protect the personal safety of Javara customers or employees, or the public.
- In case of a business transfer, such as a merger or acquisition, your information may be transferred as part of company assets, subject to the same protections described in this Statement.
- With such other persons and entities that you have authorized us in writing to share your information with.
YOUR RIGHTS IN RELATION TO PERSONAL INFORMATION
If you would like to stop receiving non-essential communications via email or texts from Javara, you may opt out of such communications by clicking the link indicating opt-out.
Depending on the circumstances related to the information we collect from or about you, you may have rights under relevant data protection laws related to your personal information. These rights may include the right to request information about, access to, or deletion of the personal information we hold, and rights to file complaints about how we handle your personal information. Javara will honor the rights you have under applicable data protection laws, while ensuring these rights are exercised in accordance with our other legal and ethical obligations.
WHAT IF I DO NOT WANT TO PROVIDE MY INFORMATION?
We will need to obtain certain information from you to be able to provide you with the services or information you have requested. If you do not provide us with the necessary information, we may be prevented from engaging with you as requested.
HOW WE PROTECT YOUR INFORMATION
We may store your information on servers provided by third party hosting vendors with whom we have contracted. We implement industry-standard administrative, technical, and physical safeguards to protect the personal information we collect, use, and store and require the same of the third-party vendors we use to store and process personal information.
LINKS
Our website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally information.
CHANGES TO THIS STATEMENT
We may update this Privacy Statement from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised Effective Date.
CONTACT INFORMATION
Javara welcomes your questions or comments regarding this Statement. If you believe that we have not adhered to this Statement, or have questions or comments about this Statement, please contact our Privacy Officer at:
Javara Inc.
Attn: Privacy Officer
450 North Patterson Avenue
Suite 400
Winston-Salem, NC 27101
Privacy@javararesearch.com
336.365.0538